Privacy Policy

Privacy Policy

Orléans Val de Loire Tourisme complies with the new data protection legislation (RGPD).

When you use our website and associated services, we collect and process certain data. This privacy policy tells you what information Orléans Val de Loire Tourisme collects about you, how we collect it, for what purpose and the rights you have regarding your personal data.

What information is collected and why?

Orléans Val de Loire Tourisme is the entity responsible for processing your personal data.

The list of this personal data and the reasons for which we collect this information are explained below.


Browsing on is likely to cause the installation of cookie(s) on the user's computer. A cookie is a small file, which does not allow the identification of the user, but which records information relating to the navigation of a computer on a site.

Website cookies:

The data thus obtained are intended to facilitate subsequent navigation on the site, and are also intended to allow anonymous measurement of attendance (via tools such as Google Analytics).

Duration of consent to the deposit of cookies: 13 months.

Third-party cookies:

On some pages of the website there are buttons or modules of third-party social networks (Facebook) which allow the user to use the functionalities of Facebook and in particular to share content from the website with other people.

When the user goes to a web page on which one of these buttons or modules is located, his browser can send information to the Facebook social network which can then associate this visualization with the user's profile.

Facebook cookies, over which we have no control, may then be placed in the user's browser by Facebook. We invite the user to consult the privacy policy specific to Facebook, in order to be aware of the purposes of use of navigation that Facebook can collect thanks to these buttons and modules.

Refusal to install a cookie may make it impossible to access certain services on this site.

The user can however configure his browser in such a way as to prevent the recording and use of his personal data.

More information on the CNIL website .


Data collected via the website : email address, IP address.

This data makes it possible to share with you information on the assets of the destination highlighted by Orléans Val de Loire Tourisme, promotional offers, new products and sales.

Storage period : 3 years or as long as the person concerned does not unsubscribe (via the unsubscribe link integrated in the newsletters).

Contact forms:

Data collected : First name*, Last name*, Email*, Telephone*, Message*, IP address + option to tick a box to subscribe to the newsletter.

Fields with an asterisk (*) are mandatory.

The data collected, via contact with our services from the website, allows us to respond to your needs. These data are not used outside of their need to provide you with an answer, unless you agree to subscribe to the newsletter (see paragraph above).

Shelf life : 3 years.

Delivery Information

Data collected : Email or mobile number, information for the delivery address: First name, Last name, Company (optional), Address, Apartment, suite etc. (optional), Zip Code, City, Country/Region, Telephone, checkbox "save my details for next time".

This data is collected as part of an order for product(s).

These data are not used outside of their need to provide you with an answer, unless you agree to subscribe to the newsletter (see paragraph above).

Shelf life: 3 years.

Customer account (optional)

Data collected : First name, Last name, Email address, Password.

These data are collected in particular within the framework of an order in progress.

The Customer account is used to view order history and account details (delivery address).

Shelf life : 3 years.

Analysis for marketing purposes

Data collected : Cookies.

This data is collected in particular as part of monitoring via Google Analytics and the Facebook Pixel.

Payment (by direct debit)

Your bank details are encrypted and not accessible. We do not store this information. When certain information is mandatory to access specific features of the site, this mandatory nature is indicated at the time of data entry. If you refuse to provide mandatory information, you may not have access to certain services, features or sections of the site.

Data Storage & Security

Orléans Val de Loire Tourisme undertakes to take the necessary and reasonable measures to protect your data. The site implements the organizational, software, legal, technical and physical means to ensure the confidentiality and security of your personal data.

Access and dissemination of information

Orléans Val de Loire Tourisme is not intended to make financial profit from the data collected. Access to your personal data is strictly limited to the uses planned and appointed by Orléans Val de Loire Tourisme. However, the data collected may possibly be communicated to subcontractors contractually responsible for the proper management of the relationship with you. It is specified that, within the framework of the performance of their services, the subcontractors have only limited access to your data and have a contractual obligation to use them in accordance with the provisions of the applicable legislation in terms of protection of personal data.
Your information may be accessed, if necessary, to comply with our legal obligations; for example, to respond to a court order or other procedural act taken by the competent authorities.
In accordance with legal and regulatory provisions, you have rights of access, opposition, rectification, limitation and deletion of data concerning you.
Any request related to the exercise of your rights must be made to the address of Orléans Val de Loire Tourisme (contact details mentioned below).
To find out about your rights, visit the CNIL website.

Contact us

To obtain information on the processing of personal data or to exercise your rights over the data concerning you, contact Orléans Val de Loire Tourisme:

  • By email:
  • By letter :


23 Place du Martroi - CS 95632
45,000 Orleans (France)

All requests must include as much information as possible so that they can be processed as soon as possible, the maximum period being 1 month.